Refund policy

All sales are final. We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery using the contact form on our Contact page. Include your order number and a photo and we'll send a replacement or issue a refund promptly.

If you're unsatisfied for any other reason, reach out through our [Contact page] and we'll work with you to find a solution, whether that's a courtesy discount on your next order or something else that makes sense for your situation.

We stand behind Ponlu and want every customer to feel good about their purchase.